Frequently Asked Questions (FAQs)

1. What metal qualities are available?
We offer various qualities of metals in our rings: 18K, 14K, 10K, Silver Elite, Questra, and Lustrium.
18K - Is made up of 18 parts gold and six parts alloy (75% pure gold). This quality is available for those who want the highest quality gold content available in class rings today. It is available in white or yellow gold in all styles and designs.
14K - Is made up of 14 parts gold and ten parts alloy (almost 60% pure gold). This quality is available for those who want the higher gold content in their class rings. It is available in white or yellow gold in all styles and designs.
10K - Our most popular quality. 10K has ten parts gold and 14 parts alloy (over 40% pure gold). It is available in white and yellow gold in all styles and designs.

Silver Elite - A precious metal alloy composed of 76% silver, 10% platinum, and 14% other metal alloy. This metal quality is coated with rhodium plating which is a member of the Platinum metals group. Rhodium is a silvery, metallic colored precious metal. It is an extremely hard material and is highly resistant to corrosion and it is used extensively in the fine jewelry industry. Rhodium provides protection for Silver Elite, coating it to help prevent tarnish and scratches. It is very durable and prevents skin oil from dulling the ring. Rhodium is most commonly plated on white gold and sterling silver jewelry.

Questra/Yellow Lustrium - Jostens' space age metal of the stars. Same characteristics as Lustrium, but yellow in colour because of coating with 23 karat yellow gold. Questra is an affordable, hard wearing metal alloy fusion mixture (nickel and chromium). It is visually identical to a 10k gold ring.

Lustrium - A non-precious metal alloy that is silver in colour. It is a hard metal and fairly durable, but does not have the same value and characteristics as gold and platinum.The fusion process bonds the metals throughout the ring so it will survive scratches and bumps, and still look the same as there is no "base" metal underneath.

2. What are the Antique Finish & Natural Gold Finish?
Our exclusive ANTIQUE finish is a hand applied black-lacquer which goes onto the surface of the ring. This highlights the detail of the raised portions of the bezel top (usually the coat-of-arms or crest) and lettering. The finish will wear over many years, but we will re-antique it free of charge for you at a later date.
You can instead if you wish have your ring made with a NATURAL finish. This has no black highlighting at all.

3. What is your company's LIFETIME WARRANTY?
Our goal is to provide 100% customer satisfaction. During the lifetime of the ring, Jostens will perform the following services FREE OF CHARGE:

Resize the ring.

Change the degree or the graduation year.

Replace or repair any defect in materials or workmanship in either the gemstone or the ring itself.

For more details see our Warranty Page.

4. Do you backdate rings? I graduated in 1953…
YES. The Jostens company was started in 1897 and we can backdate rings for any year. Just let us know your graduation year and we will do the rest! (Extra charge applies for backdating - please see order form).

5. I want a ring style/curriculum which is not shown on your website, can I order it?
NO. Only the ring styles shown on this site (iD Limited) can be ordered. We do not create custom university rings.

6. Why are there 2 different prices for each ring?
- The first price is the tax-free price for delivery to an address outside the EU (Non-EU Price). This address uses the "Rest of World" postage/packing/insurance price.
- The second price is for a delivery address in Britain or Europe (EU). This address uses the "UK/Europe (EU)" PPI price.

7. How many letters can be engraved inside my ring or on the back of my pendant?
For most rings we allow a maximum of 18 characters including spaces. For the ALLEGRO, SONATA, and PENDANT we allow a maximum of 3. View an example of Initials engraving and Full Script engraving.

8. Can I choose a different stone colour?
You can only choose a stone colour authorised by the university. This will usually be the university colour/s: see our Stone Colour Chart. All our simulated stones and genuine stones are cut and polished by Master Gem Cutters in the Herbert Stephan Factory in Idar-Oberstein, Germany, which is recognised as the premier stone cutter in the world.

Many students want the fiery brilliance of a diamond, but simply cannot afford the cost. In response, Jostens offers the best simulated diamond available - cubic zirconia.

9. How do I find out my ring finger size?
Most local jewellers will have a ring sizer. If not, then either call us or complete our Ring Sizer request email. Please enclose your FULL postal address. This plastic pop-out ring sizer has all our available ring sizes, each with corresponding size number.

10. How long does is take to get my ring? Delivery time?
Our turn-around time for creation, personalisation and shipment of your ring is approximately 8 weeks. This can vary depending on the time of the year and how busy we are (i.e. national holidays, christmas period etc).

11. Where's my ring?
To enquire about the status of an existing ring order call our Customer Support Helpline (UK) (0)1733 253075 (Office hours are 9am to 5pm). Please have your name and order number ready.

12. How do I clean my ring?
Clean your jewellery with a mild detergent in lukewarm water and rinse. Then, dry with a soft clean cloth. Do not use any type of brush, sharp instrument or rough cloth for cleaning. We do not recommend using jewellery cleaner.

13. What are the dimensions of my ring?
Each ring style varies in size, from our smallest ring (Sonata) to our largest (Regal). Here are a few approximate measurements as a guide:

Ring Top Dimensions (Bezels)

Oval Signet - 19mm x 8mm

Square Signet - 15mm x 13mm

A full size Regal top dimensions are approximately -15mm x 18mm (Gem dimensions - 9mm x 11mm).

A half size Regal top dimensions are approximately - 9mm x 11mm (Gem dimensions - 4mm x 6mm).

14. What are your Company's Terms and Conditions?
You can read the fine print in our Terms & Conditions section.